I had the same experience some of the other reviewers had with this company. Ordered a 12' x 9' rug for my girlfriend for Christmas. I made the order on December 5th. Two weeks pass and I've heard nothing. So I write them asking for a tracking number and get email back from them saying post office is backed up, please be patient, etc. A couple days later I receive a tracking number and a claim from the company that order has shipped. So I watch the tracking number for a few days and it's never moved. I call the post office and they confirm the package has never been given to them. I told them I didn't think it would take this long to get something from Houston. They informed me that this tracking number is from HONG KONG! Which at least explains why every email I got from this company came between 1:00 and 3:00 AM. Two more weeks go by and still nothing. So I called credit card company and tell them this is a fraud and refund the money I paid. Well amazingly (sure it's not coincidence) 2 days after I call credit card company this tracking number is picked up and heading to me. I finally actually received it a week later and notified credit card company so they didn't think I was lying about getting the item. What I actually received was nothing like what I ordered. I wouldn't even call it a rug. It's a piece of fabric with a image transferred onto it sewn on to a piece of foam or some type of padding. It basically resembles a 12 x 9 giant mouse pad you could have made at Walgreens. But certainly this isn't a rug. Please don't get ripped off like me and the other people reviewing this company
"Don't buy from here"
I had the same experience some of the other reviewers had with this company. Ordered a 12' x 9' rug for my girlfriend for Christmas. I made the order on December 5th. Two weeks pass and I've heard nothing. So I write them asking for a tracking number and get email back from them saying post office is backed up, please be patient, etc. A couple days later I receive a tracking number and a claim from the company that order has shipped. So I watch the tracking number for a few days and it's never moved. I call the post office and they confirm the package has never been given to them. I told them I didn't think it would take this long to get something from Houston. They informed me that this tracking number is from HONG KONG! Which at least explains why every email I got from this company came between 1:00 and 3:00 AM. Two more weeks go by and still nothing. So I called credit card company and tell them this is a fraud and refund the money I paid. Well amazingly (sure it's not coincidence) 2 days after I call credit card company this tracking number is picked up and heading to me. I finally actually received it a week later and notified credit card company so they didn't think I was lying about getting the item. What I actually received was nothing like what I ordered. I wouldn't even call it a rug. It's a piece of fabric with a image transferred onto it sewn on to a piece of foam or some type of padding. It basically resembles a 12 x 9 giant mouse pad you could have made at Walgreens. But certainly this isn't a rug. Please don't get ripped off like me and the other people reviewing this company