The Coinswap.fm site has a 24-hour active customer service desk. I have texted them at different times of the day when I had questions and encountered issues due to my work and they responded promptly. That’s a good approach to customer support if you ask me, they also made the site very easy to navigate. I have to give them 5 stars for the customer service though, they do a great job there. However, they still have a lot of work to do with resolving issues related to lost or mistakenly transferred cryptocurrency.