If I could give 0 I would! Bought some trainers and when they arrived they were made out of cheap material and not as I expected. I contacted the company to request as refund (as stipulated in their returns policy) and no reply was received despite it stating they would respond in 48 hours. It’s important to note that they state you need to return the item within 7 days to receive a refund. After not receiving a response I emailed again 6 days later and again did not receive a response. I escalated the case through PayPal and now almost two months later we are still in a ‘dispute’ and I have not received a refund nor have I even been given the address to return the item to. I feel it’s a scam with this company. They have this returns policy that people can easily overlook and fall outside of the 7 day window for returns. If you are hot on it they just don’t respond so they don’t have to issue a refund. The cheek of them offered a partial refund of £16 on a £30 item.
"Would rate 0 if I could"
If I could give 0 I would! Bought some trainers and when they arrived they were made out of cheap material and not as I expected. I contacted the company to request as refund (as stipulated in their returns policy) and no reply was received despite it stating they would respond in 48 hours. It’s important to note that they state you need to return the item within 7 days to receive a refund. After not receiving a response I emailed again 6 days later and again did not receive a response. I escalated the case through PayPal and now almost two months later we are still in a ‘dispute’ and I have not received a refund nor have I even been given the address to return the item to. I feel it’s a scam with this company. They have this returns policy that people can easily overlook and fall outside of the 7 day window for returns. If you are hot on it they just don’t respond so they don’t have to issue a refund. The cheek of them offered a partial refund of £16 on a £30 item.