Sent a detailed message about a tracking concern on a Thursday evening and had a substantive reply by Friday morning. The response addressed each point I had raised and included next steps that were specific to my situation. Got good support from them in a way that felt considered rather than rushed. Follow ups over the next two days maintained the same quality and I came away with the answers I needed.
"Support Got Back to Me Before I Expected"
Sent a detailed message about a tracking concern on a Thursday evening and had a substantive reply by Friday morning. The response addressed each point I had raised and included next steps that were specific to my situation. Got good support from them in a way that felt considered rather than rushed. Follow ups over the next two days maintained the same quality and I came away with the answers I needed.