"Disappointed with Customer Service and Return Process"
I ordered a Blue Cotton Lace Work Kurti Set from Doroly Ethnic Wears on 26 August 2024 (Order ID: NS048727A4F51F4B77). While the delivery was on time (2 September 2024), the item did not fit well, so I immediately requested a return on the same day and provided the necessary unpacking video as required. It has now been over a month, and despite reaching out multiple times, my return request has still not been processed. I have contacted their customer support via WhatsApp (70160 38981), but there has been no resolution. This is extremely frustrating, especially since my return request was submitted well within the return window. I expected better customer service from such a well-known brand. Unfortunately, this experience has left a bad impression, and I wouldn't recommend Doroly Ethnic Wears until they improve their customer service and return process. I am disappointed with how this issue has been handled and feel compelled to share my experience on multiple platforms to warn others.
"Disappointed with Customer Service and Return Process"
I ordered a Blue Cotton Lace Work Kurti Set from Doroly Ethnic Wears on 26 August 2024 (Order ID: NS048727A4F51F4B77). While the delivery was on time (2 September 2024), the item did not fit well, so I immediately requested a return on the same day and provided the necessary unpacking video as required. It has now been over a month, and despite reaching out multiple times, my return request has still not been processed. I have contacted their customer support via WhatsApp (70160 38981), but there has been no resolution. This is extremely frustrating, especially since my return request was submitted well within the return window. I expected better customer service from such a well-known brand. Unfortunately, this experience has left a bad impression, and I wouldn't recommend Doroly Ethnic Wears until they improve their customer service and return process. I am disappointed with how this issue has been handled and feel compelled to share my experience on multiple platforms to warn others.