Binotel.com Reviews

Binotel LLC, established in 2011 and headquartered in Kyiv, Ukraine, at vul. Zdolbunivska 7D, Apollo Business Center, 2nd floor (postal code 02081), is a premier provider of cloud-based business communication solutions, serving over 20,000 companies across Ukraine and Kazakhstan. Processing 100 million calls monthly and supporting 1.6 million daily users, Binotel delivers innovative tools to streamline telephony, automate sales, and enhance customer engagement for businesses in retail, hospitality, healthcare, professional services, salons, and automotive sectors. With a customer satisfaction rating of 4.8/5 and 7-day support (9:00–18:30 Kyiv time), Binotel ensures reliability and scalability. At the core of Binotel’s offerings is its flagship Virtual PBX, a robust platform that unifies company phone systems with intelligent call routing, call recording, detailed analytics, interactive voice response (IVR), and click-to-call functionality, boosting client interactions by up to 30%. Flexible pricing plans range from Lite (420 UAH/month) to Enterprise (2,150 UAH/month), with no setup fees, a 1-hour connection time, and a 30-day money-back guarantee, making it accessible for businesses of all sizes. The Virtual PBX integrates seamlessly with CRM systems, ensuring real-time data access during calls to capture every lead effectively. Binotel’s Smart CRM automates lead and sales management, streamlining funnels and integrating with Binotel Telephony, Nova Poshta, Viber, Telegram, Apix-Drive, Make, and Zapier, with a public API for custom integrations, priced at 399 UAH/month per user. Bookon CRM, tailored for service industries like salons and car services, simplifies scheduling and client management, increasing repeat visits by up to 60% (starting at 375 UAH/month). Call Tracking (75 UAH/month per number) optimizes marketing ROI by attributing calls to campaigns, while Online Chat (220 UAH/month per operator) enables real-time website engagement with automated responses and feedback collection. Additional tools include PocketLine and Wire for mobile telephony, ensuring remote teams stay connected with full PBX functionality; GetCall for website callback requests (free with Virtual PBX); Feedback Widget (299 UAH/month) for customer reviews; and OnlineKasa (149 UAH/month) for fiscal compliance. Binotel’s solutions emphasize user-friendly interfaces, cloud-based accessibility, and automation to reduce operational costs and drive growth. The company’s commitment to innovation is reflected in its continuous development of new features and integrations, supported by free consultations and a no-overselling policy, ensuring clients receive the resources they pay for. With a focus on customer-centric efficiency, Binotel empowers businesses to build stronger client relationships and achieve seamless operations in competitive markets.