Musotec.de Reviews

I had a very disappointing experience with MusoTec. I placed an order and requested cancellation less than 12 hours later, fully expecting it to be handled according to their stated return and cancellation policy. Instead of a clear response, I received multiple emails claiming that my cancellation request was being processed and that I would be allowed to return the product. However, when I later spoke directly with a representative by phone, I was clearly told that they do not want to accept the return at all, which directly contradicted what was promised in their emails. This feels dishonest and misleading. Their emails gave the impression that the issue was just delayed or under review, but the phone conversation revealed that those messages were not truthful. Saying one thing in writing and another thing verbally is unacceptable and unprofessional. I expected transparency and respect for their own policies, but instead I experienced confusion, delays, and misleading communication. Based on my experience, I cannot trust this company’s customer service and would not recommend MusoTec to others. Update: After posting this review, I received legal threats demanding removal.

Threatening email from the owner!! Yes this has to be the worst experience from a music store I've ever had in over 15 years. On their site after you add your purchase to the basket you are prompted to request a quote. You are then automatically registered hmm ok that's fine I suppose even though I didn't ask for this to happen, then you are supposedly sent a email from another company called Mollie who take the payment so you are not paying Musotec themselves but this other company. That's my first red flag it's a wire transfer so really not a good idea. I ask a few questions to suss them out and eventually get responses but I'm still not 100% comfortable so I don't proceed. Over a few days I'm sent a barrage of emails and today I was threatened with legal proceedings if I don't pay!!! Unbelievable stuff. Be warned if you are thinking of buying here something smells... CCPC next stop for these cowboys!!